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Touch Tone Access

Audio Response Technology (ART), gives you around-the-clock account access via your touch-tone telephone!

Please pay very close attention to the instructions when using ART, as touch tone banking systems are a bit cumbersome. This will help to minimize the time required to complete your call to ART! As an example, ART will ask you to enter your account number first, and your PIN second! Plus, you only need to enter the pound sign after entering an account number, a share type code, an amount, and a few special inquiry entries. Don’t use it after entering an Action Code, or your PIN number!

If you would like to sign up for this service, simply complete the New Users Enrollment process.

How to Call ART!

Call the credit union at 765-741-2728 and press 1. The first thing you will then be asked to enter is your member number, followed by the # sign. After you’ve done that, you will be asked to enter your 4 digit personal identification number, BUT NOT THE # SIGN! Only use the # sign when prompted to do so! This will be primarily after Account Numbers, Share Type Codes, Amounts, and some special information request entries. Action codes and PIN numbers do not require a # sign, as they are always a specific number of digits in length.

At that point you will be asked to enter an “Action Code”. All the action codes are available under Action Code 99, but we have provided a list below!

During your call, you will also be asked to enter “Share Type Codes” for the various accounts you are wanting to access information on, transfer funds from, or transfer funds to. The Share Account Type Codes are also listed below!

Share Account Type Codes:

000    Savings

100    Charlie Secure Checking

110     Just Checking

150     Cardinal Secure Rewards Checking

212    Christmas Club

209    Club 9

401 – 499    Certificate Codes

500    IRA Account – Traditional

600    IRA Account – Roth

700    IRA Account – Coverdell Educational

Loans – Use your Loan Suffix Number

Action Codes:

10     Savings, Checking and Club Transfers

11     Savings or Checking to Loan Transfers

14     Cross Account Transfers – Savings, Checking and Clubs

15     Cross Account Transfers – Loans

30     Checking Balance

31     Savings or Club Balance

32     Loan Balance

33     Certificate Balance

34     IRA Balance

40     Checks Cleared – By Date

41     Last Check Deposit

42     Checks Cleared – By Check Number

50     Checking Deposit History

51     Savings Deposit History

52     Savings, Checking, and Club Withdrawal History

53     ATM Transaction History

54     ACH Deposit History

55     ACH Withdrawal History

60     YTD Interest Earned

61     YTD Loan Interest Paid

62     Prior Year Interest Earned

63     Prior Year Loan Interest Paid

64     Last Interest Earned

81     Loan Payoff

82     Loan Amortization:

  • Enter 1 – to solve for the payment amount
  • Enter 2 – to solve for the amount you can borrow based on the desired payment amount

96     Change PIN

98     Terminate The Call

99     Help Menus

Good luck, and as always, please feel free to contact us if you have any questions!