Audio Response Technology (ART), gives you around-the-clock account access via your touch-tone telephone!
Please pay very close attention to the instructions when using ART, as touch tone banking systems are a bit cumbersome. This will help to minimize the time required to complete your call to ART! As an example, ART will ask you to enter your account number first, and your PIN second! Plus, you only need to enter the pound sign after entering an account number, a share type code, an amount, and a few special inquiry entries. Don’t use it after entering an Action Code, or your PIN number!
If you would like to sign up for this service, simply complete the New Users Enrollment process.
How to Call ART!
Call the credit union at 765-741-2728 and press 1. The first thing you will then be asked to enter is your member number, followed by the # sign. After you’ve done that, you will be asked to enter your 4 digit personal identification number, BUT NOT THE # SIGN! Only use the # sign when prompted to do so! This will be primarily after Account Numbers, Share Type Codes, Amounts, and some special information request entries. Action codes and PIN numbers do not require a # sign, as they are always a specific number of digits in length.
At that point you will be asked to enter an “Action Code”. All the action codes are available under Action Code 99, but we have provided a list below!
During your call, you will also be asked to enter “Share Type Codes” for the various accounts you are wanting to access information on, transfer funds from, or transfer funds to. The Share Account Type Codes are also listed below!
Share Account Type Codes:
100 Charlie Secure Checking
110 Just Checking
150 Cardinal Secure Rewards Checking
212 Christmas Club
209 Club 9
401 – 499 Certificate Codes
500 IRA Account – Traditional
600 IRA Account – Roth
700 IRA Account – Coverdell Educational
Loans – Use your Loan Suffix Number
10 Savings, Checking and Club Transfers
11 Savings or Checking to Loan Transfers
14 Cross Account Transfers – Savings, Checking and Clubs
15 Cross Account Transfers – Loans
30 Checking Balance
31 Savings or Club Balance
32 Loan Balance
33 Certificate Balance
34 IRA Balance
40 Checks Cleared – By Date
41 Last Check Deposit
42 Checks Cleared – By Check Number
50 Checking Deposit History
51 Savings Deposit History
52 Savings, Checking, and Club Withdrawal History
53 ATM Transaction History
54 ACH Deposit History
55 ACH Withdrawal History
60 YTD Interest Earned
61 YTD Loan Interest Paid
62 Prior Year Interest Earned
63 Prior Year Loan Interest Paid
64 Last Interest Earned
81 Loan Payoff
82 Loan Amortization:
- Enter 1 – to solve for the payment amount
- Enter 2 – to solve for the amount you can borrow based on the desired payment amount
96 Change PIN
98 Terminate The Call
99 Help Menus
Good luck, and as always, please feel free to contact us if you have any questions!