Our On-line Branch is just a mouse click away! You can check balances, make loan payments, transfer funds, access our on-line bill pay service, and do almost any financial transaction, anytime you want, from anywhere in the world. Your own personal internet branch is open for business 24 X 7, it's easy to use, and it offers state of the art convenience!
There are no branch hours to remember, no lines to wait in, and no traffic to deal with. You can access the on-line branch through our web site by clicking on the button labeled "On-line Branch Express Login". Or you can just click here...
Want to Sign Up for This Service
If you would like to sign up for this service, go to our Welcome/Sign In page and select "Click HERE to enroll now".If you have any questions, give us a call at (765) 741-2728 or 800-795-3998. We will be glad to assist you!
Mobile Banking Alternative
BSFCU Mobile Banking is an extension of our On-line Branch Home Banking solution. Existing on-line banking users can now access their accounts with their mobile device!
Scan this QR Code with your mobile device, or on your browser, go to:
Members can simply take advantage of the mobile browser friendly home banking alternative, or you can enhance your mobile banking experience by downloading a FREE mobile App!
Apps are available for iPhone, iPad, Android, and Blackberry mobile devices!
The download feature on the mobile banking browser version will take you directly to the appropriate app store where you can complete the BSFCU Mobile App download! Be sure and follow all the instructions related to your initial BSFCU Mobile login session!
Check with your mobile service provider for information about their Internet access data charges. The BSFCU Mobile service is FREE...you're on your own with your mobile service plan!
High security level password requirements and a multi-factor authentication program are in effect for this service. Here are a couple of things that every on-line branch user needs to know:
Logging In: When you go to the Welcome/Sign In page, you will be prompted to enter your Login ID. Once we have validated that Login ID, you will be taken to a separate page to enter your password. On that page you will see the confidence word that you established when you enrolled. You should be sure you see your confidence word before you proceed!
Why multi-factor authentication? It is required of all financial service providers. We will have you give us the answers to three questions of your choice, so that we can identify you in certain circumstances. And in turn, you give us a Confidence Word that we can display when we ask for your password, so that you can be assured that you are truly dealing with Ball State Credit Union.
Password Requirements: All passwords must be at least 9 characters long, they must contain at least one number, plus at least one capital letter, and at least one lower case letter. Make it easy to type and remember!
Case sensitivity: Remember that both your password, and the answers you provide to the three questions are all case sensitive. Keep the question answers short, and remember all the capitalization that you used when you set things up. This will save you lots of time!
Your email address: When you are asked to answer one of the questions, or if you are using the forgot my password function, you will be asked to provide your email address in the process. The address that you enter, must be the exact email address that we have on record for you or your answer(s) will be invalidated. If you are having trouble getting your answers accepted, let us verify your email address! That has been a problem for many members!
Want a new password? Enter your login ID on the first page, and click "forgot your password" on the next. We will ask you to provide some validation information, and then we will issue you a temporary password, and email it to you in seconds! You can use that to establish what ever password you wish! This is the fastest way to get this done!
Want to set up the challenge question answers again? Call us at 765-741-2728 and ask to have the on-line branch administrator reset your answers and confidence word. We need to do that from here!
Getting a challenge question every time you log in? If you are being asked to answer a challenge question when you are simply logging in, click the "remember me at this computer" button. This question is being asked because you are at a computer that you have not used to log in before, or that has had the cookies deleted!
Bill Pay: Bill Pay access is incorporated into our on-line banking application. This allows you to go to your bill pay account, simply by clicking Bill Pay tab that you see when you are logged in! Please note: If you use a pop-up blocker within your internet browser, you may get a message when you click the Bill Pay tab, advising you that need to "click here" to continue! For more information, refer to the On-line Bill Pay page!
Cross Account Transfers
At the very bottom of the "Transfer To" drop box, click "Another Member Account". When the screen refreshes, you will see the entry information boxes to complete the transfer. There are some new security features built into the process, so just fill in the blanks. You will need to have the following information about the account you want to transfer funds to, the primary account owner's LAST NAME (for verification with the member number); the MEMBER # for that account; the ACCOUNT TYPE code number (000 for Savings, 100 for Checking, 212 for Christmas Club, 209 for Club 9, and if you are transferring to a loan...the one or two digit loan number); beside that you will need to use the drop box to indicate whether the account you are transferring to is a DEPOSIT account or a LOAN account; and finally you will need to RE-ENTER YOUR PASSWORD before you enter the AMOUNT and click TRANSFER.
Quicken & Quick Books Download Information
Please note that Ball State FCU is NOT a "Web Connect Financial Institution" for Quicken and Quick Books purposes! Therefore you will NOT be able to set up access to your BSFCU accounts using the Quicken "One Step Update" functionality! In other words, we do not allow members to input their passwords and authentication information into their Quicken software, and then allow the Quicken software to log into your account for you!
You will simply need to create an import file on our On-line Branch, and then import it into your Quicken software application. Here is what you need to do:
1. Log into our On-line Branch as you ordinarily would
2. Click to view the history of what ever account you want to import history into Quicken (typically checking)
3. In the upper right hand corner of the history display find the Drop Box and the "Download" button
4. Select Quicken (.qfx) or Quick Books (.qbo) in the drop box
5. Click the download button
6. When the dialog box appears and asks if you want to "Run" or "Save" the import file - click "Save"
7. Then simply tell your computer where you the file saved and give it name
8. Now you can go to your Quicken software and follow the instructions for "Importing a .qfx or .qbo file"